The Secretary of Consumer Affairs has recently stated that incorporating Artificial Intelligence (AI) into the e-Jagriti portal will decrease the backlog in consumer courts.
- Earlier, the Union Minister for Consumer Affairs, Food and Public Distribution has launched modernized CONFONET software in the portal.
About the e-Jagriti portal:
- The e-Jagriti portal aims to provide a simpler, faster, and more cost-effective method for consumer dispute resolution at all levels.
- It integrates platforms like OCMS, E-Daakhil, NCDRC Case Monitoring System, and the CONFONET website into a single platform.
- It operates under the Consumer Protection Acts of 1986 and 2019, and the Ministry of Consumer Affairs, Food & Public Distribution.
- It focuses on optimizing case management through minimized redundancy, reduced human intervention, and automated workflows, utilizing AI and Machine Learning (ML) technologies to lower the pendency of cases in Consumer Commissions.
Features of the portal-
- Case filing, online fee payment, case monitoring modules, a smart search facility using AI for metadata and keyword creation, voice-to-text conversion for judgments and case histories.
It has a virtual court facility to expedite case disposal, increase hearing opportunities, and reduce the costs and time associated with physical court appearances
Ref: Source
| UPSC IAS Preparation Resources | |
| Current Affairs Analysis | Topperspedia |
| GS Shots | Simply Explained |
| Daily Flash Cards | Daily Quiz |