Refund and Cancellation Policy
(Revised on 25.05.2024)
Cancellation Policy
At IASToppers, we are committed to ensuring the satisfaction of our students. However, we recognize that plans may change, and we have outlined our Cancellation Policy to address these situations:
1. Non-Refundable Policy: Once enrolled in any course, class, or material at IASToppers, we cannot offer a refund or transfer the payment to another student.
2. Course Change Option: In specific cases, a student may request to change their enrolled course. Approval for such requests is at the discretion of IASToppers.
3. Administrative Charges: For approved course changes, IASToppers will deduct a minimum of 25% of the total payment as administrative charges.
4. Retained Money: The remaining amount, post-deduction, will be held as retained money. This amount can only be used towards enrolling in certain courses at IASToppers.
Extra Payment Refund Policy
In the event of an overpayment for any course:
1. Refund Eligibility: Upon receiving valid proof of overpayment or extra payments, IASToppers will process a refund.
2. Refund Timeline: We aim to complete the refund process within 15 days of receiving the proof.
3. Refund Methods: Refunds may be issued via direct bank transfer (NEFT), cheque collection in-person or through an authorized representative from IASToppers’ offices, or any other method mutually agreed upon by the student and IASToppers management.
4. Bank-Related Formalities: IASToppers is not liable for any damages incurred due to bank processing errors or negligence on the part of the student. Students are encouraged to address such issues directly with their bank and may seek recourse through consumer forums if necessary. While IASToppers aims to assist in these matters, our ability to help is limited by time, workforce, and other operational constraints.
Note: The policies outlined above are subject to change at the discretion of IASToppers and will be communicated as necessary. Students are advised to review these policies regularly to stay informed of any updates.