The Government recently approved funding for revamped Scheme for Administrative Reforms of DARPG to be implemented in 2024-25 and 2025-26 of the 15th Finance Commission Cycle.
About Revamped Scheme for Administrative Reforms of DARPG:
- The scheme will take up next-generation administrative reforms to match the new aspirations of Viksit Bharat.
- The revamped Scheme for Administrative Reforms has 2 verticals:
- Comprehensive System for Redressal of Public Grievances
- Administrative Reforms.
About Comprehensive System for Redressal of Public Grievances:
- The Scheme has an allocation of Rs. 128 crores and seeks to take forward the 10-Step CPGRAMS reforms.
- It is aimed at improving the quality of grievance redressal and reducing timelines by developing an AI-enabled comprehensive system for redressal of Public Grievances.
- The project will integrate all other grievance portals, making the CPGRAMS the single largest interface for public grievances.
- In 2023, CPGRAMS received 19,45,583 PG cases, out of which 19,60,021 PG cases were redressed.
- Grievance redressal in central secretariat crossed 1 lac cases/ month for the past 17 months and grievance redressal in State/UTs crossed 50 thousand cases/ month.
- Feedbacks were collected from the citizens, who rated 43% as the satisfaction percentage and the average grievance redressal time decreased to 17 days.
- The revamped scheme would utilize deeper technology adoption, enhance capacity building of grievance redressal officers, and upgradation of CPGRAMS version 7.0.
About the Scheme for Administrative Reforms:
- It was done an allocation of Rs. 107 crores to utilize the resources for the following programs.
- Prime Minister’s Awards for Excellence in Public Administration for 2024-25 and 2025-26
- National e-Governance Awards Scheme for 2024-25 and 2025-26
- Conduct of Civil Services Day Conferences
- Regional Conferences for Replication of Good Governance Practices in States/ UTs and e-governance practices.
- Documentation and Dissemination activities like Good Governance Index, National e-Services Delivery Assessment, and District Good Governance Index.
- The Annual Conference of the International Institute of Administrative Sciences in February 2025.
- Implementation of the Special Campaign for Institutionalizing Swachhata and Reducing Pendency in Government in 2024 and 2025.
- Initiative for Increasing Efficiency in Decision Making and Sushasan Saptah 2024 & 2025.
- International Exchange and Cooperation activities.
About Centralized Public Grievance Redress and Monitoring System (CPGRAMS):
- It is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
- It was developed by National Informatics Centre in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG).
- It is a single portal connected to all the Ministries/Departments of Central and State Governments.
- This is accessible to the citizens through a mobile application integrated with UMANG.
- It provides appeal facility to the citizens if they are not satisfied with the resolution by the Grievance Officer.
- It provides online access to all citizens including those in Armed Forces personnel to report their grievances.
Ref: Source
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